The Importance of the Front Desk Team in Patient Collections Ken Dominy If you read a few of our blog articles, you will notice that we mention the front desk role routinely. The reason is their crucial role of the revenue cycle. However, most practices overlook the importance of the front desk staff. But…
In pediatric practices there are positions that generate revenue via optimal patient engagement and quality care. These positions/roles in a pediatric office include the front desk team, the medical assistants/nurses, as well as the pediatric providers. Let’s briefly evaluate how each of these roles are both patient engagement and aligned to quality pediatric care.…
Is Your Pediatric Practice Making a Profit? 7 KPIs to Maximize Practice Revenue By Ken Dominy We believe that independent pediatric groups usually provide the most cost-effective and highest quality care to their patients. Obtaining fair and consistent payment has become more difficult over the years due to a number of factors. This includes payer…
Reports by experts in pediatric practice management show that most small businesses (less than 8 providers) should outsource their medical billing operation to a qualified Pediatric Medical Billing Company. Some founders and partners of independent pediatric practices want the medical billers on site due to wanting to oversee the billing process. Overseeing a pediatric medical…
Many industries, companies, and systems have migrated to 21st century technology. Some industries obtain rapid adoption of technology such as the cell phone industry. In 2007, the iPhone was a new concept and most cell phone users were on flip phones or Blackberries. Although very few cell phone users are using 20th century cell-phone technology,…
Every pediatric practice has a limited amount of time to provide training for the staff related to managing the revenue cycle. Some areas to focus training for front desk team members and Medical Assistants/Nurses of a pediatric practice include: Front Desk Team Members: The staff that work the front desk team are an…
Each pediatric practice should maintain financial policies and billing processes. This should contain a number of different areas including: Financial Policy, Financial Assistance Policy, Payment Plan and Payment Plan Agreement, Final Collection Notice and Approach to Patient Collections, Front Desk responsibilities, and Patient Registration process. Let’s look at each of these areas a little closer.…
While most practices are leveraging EHR systems, there are many practices that are working around the gaps of their EHR system, since their system was not designed specifically for a modern pediatric office. While we could fill a book with all the features and benefits of a high-quality pediatric EHR, listed below are three areas…
Keeping your vaccine management plan updated is an important part of any healthcare practice as it can save your practice significant amounts of time and money in the event of an issue such as a power failure or other unexpected event that could put vaccines at risk or cause them to become compromised. Having an…
The implementation of pediatric electronic health records has helped to shape interactions between health care professionals, families, and the care providers that those families use in their day-to-day lives. Creating a system that is easy to use and understand has made communications between these individuals much easier and has allowed for health care concerns to…
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